At RIJAL AL SAHRA GARMENTS, we strive to provide fast, reliable, and secure delivery for all orders. This Shipping Policy outlines the methods, timeframes, costs, and procedures for shipping your purchases.
1. Shipping Methods
We ship directly from our warehouse to your address using trusted courier services. Available shipping methods may vary depending on your location and the size/weight of your order:
- Standard Shipping
- Express Shipping (where available)
You can select your preferred shipping method during checkout.
2. Shipping Timeframes
Typical delivery times are as follows:
- Standard Shipping: 7–14 business days
- Express Shipping: 3–5 business days
Delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.
3. Shipping Costs
Shipping costs are calculated based on order weight, destination, and selected shipping method. The total shipping cost will be displayed before completing checkout. Occasionally, we may offer free shipping promotions.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment. Please allow 24–48 hours for tracking information to become active.
5. International Shipping & Customs
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer. Please check your local customs policies for more information.
6. Delayed or Lost Shipments
While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control.
If your order does not arrive within the estimated timeframe:
- Contact our customer service team at [email protected]
- Provide your order number and tracking details
- We will coordinate with the courier to investigate and resolve the issue promptly